I super appreciate how Rob Hahn/The Notorious R.O.B.’s mind works, but his interpretation included in recent blog with regard to Bob Goldberg’s statement during his CEO report at the N.A.R. Board of Directors meeting in November is completely inside out, so wrote the following rebuttal for Inman.
Goldberg said, “First and foremost, it’s imperative that we are not just the National Association OF REALTORS®, we are also the National Association FOR REALTORS®. Every action we take is geared to making sure our members come first.”
This is Rob’s interpretation, “FOR REALTORS® represents a complete departure from the origins of the REALTOR® Movement and strips organized real estate of nobility and high purpose”. He went on to add that a FOR organization philosophy shift would reduce N.A.R. to the equivalent of a union, “which is concerned only with the wages and working conditions of its dues-paying members”.
More Than Semantics
While my exception with his interpretation may be rooted in a battle of semantics between OF and FOR where I believe FOR is the equivalent of focus, not profit.
However, there are also several philosophical and practicum based differences regarding how REALTOR® associations can best further the public interest and protect the consumer, which he identified as the REALTOR® organizations top priority.
Semantically, I believe that a shift towards a FOR rather than OF mentality wouldn’t be an organizational doctrine, as much as it is an organizational orientation towards utilization of associations greatest assets, their members. A re-orientation that may be beyond N.A.R.’s ability at the national level, but certainly one I support for local associations.
The OF Members Doctrine
Having spent nearly a decade as an association executive, and several years as an association consultant nationally, it’s become abundantly clear that associations who first seek to establish value for their members are the ones also having the greatest impact in the industry.
Because they understand to be an effective organization your priorities must be to serve and leverage members, even those who feel compelled to join, in order to maximize the association’s reach and impact.
Typically, where I have seen associations that operate with an OF mindset you’ll find a group of individuals less intent on engaging and serving their members than maintaining their own pseudo position of power, and the association. These organizations, by their very nature are completely incapable of serving with nobility or higher purpose.
That said, even the highest performing associations are incapable of fulfilling public interest & consumer protection as its primary focus, since it would likely require acting as a governmental agency with comprehensive regulatory powers.
The FOR Members Orientation
Rob argues from his point of view that FOR REALTORS® is a slap in the face of the Code of Ethics as this type of organizational approach would simple mean to focus in on the profit motive of members.
Member centric isn’t the equivalent of profitability, its more about the long-term success of members, which is ultimately part and parcel with upholding the core aspects of the REALTOR® Code of Ethics. Sure, there are members who skirt or ignore them all together yet find success. However, I’ve seen that success be short lived in many, if not most cases.
In fact, most community and industry minded associations around the country already have strategic plans that start with a statement about members’ excellence, success, or growth. The important thing to note is they don’t say benefit or profit, because that’s primarily dependent on the member’s ability to represent their clients’ interests.
An association that understands this and focuses on providing high level services that empower the majority of its members to serve their clients needs is one that’s focused on improving the industry.
Who is the Member?
Which leads to this observation from Rob, “Who is your member?… Most Association Executives and Association leadership do not even understand the question”, and this is where Rob’s thinking and mine converge.
He’s completely right, there are a significant number of members who are being held hostage by underperforming associations.
These associations fail to recognize that because of N.A.R.’s membership dues formula compelling members to join they must work even harder to be a representative organization. Sadly, many association see this as a justification of their own value, especially those who rely on the MLS’s value, instead of an additional burden to prove their value for members on a daily basis.
I hope to write more about this “Because I Said So” association mentality in the future.
But, again this demonstrates why associations should focus on being member centric organizations that places significance on how members’ long-term success depends upon ethical practices and public betterment.
OF Some vs FOR All
Rob concludes with the following question “Which will you be, NAR? An outwardly focused, public interest organization, made up OF men and women who have internalized the Code of Ethics as part of their own personal code of honor whose first concern was, is, and remains the public good? Or an inwardly focused, special interest organization, which works FOR people who wonder what they’re getting for their dues dollars?”.
Ultimately, I would answer Rob this way. Before N.A.R. can become an organization OF members it must start to become an organization FOR its members. There is no collective without first earning the individuals.
Or in other words… N.A.R., and REALTOR® associations, must establish an organizational culture that ensures associations around the country spend less time seeing themselves as an ORGANIZATION OF SOME members and more as an organization FOR ALL MEMBERS.